Verifying an applicant's ID – ECB Customer Support

Unlike initiating DBS applications, which is restricted to the verifiers remit (whether club- or County- wide), verification is unrestricted - that is to say any ID verifier can verify any applicant's documents, regardless of their club or County affiliation.

Verification needs to take place during a face-to-face meeting between the verifier and applicant. It is the applicant's responsibility to contact the verifier to arrange this.

The verifier will need have a computer, laptop or mobile device to hand and the applicant will need to have the original copies of their selected forms of ID with them at the meeting.

Below is step-by-step guide to verifying an applicants ID. It can also be found as a video tutorial on the Atlantic Data DBS portal at https://ecb.disclosures.co.uk

1. Once logged in to the DBS portal, go to ‘DBS Applications’, then from the dropdown select ‘Manage ID Verification’.

2. You will then be taken to an Applicant Search box. Enter the applicant’s forename, surname and Application Reference Number (the applicant will provide this from their application confirmation email) and hit ‘Search’.

3. The system should then return the required application. Next, click on the name which is hyperlinked in blue.

4. You will then be presented with the option to carry out ID verification.

5. Enter your account password.

6. Click on 'proceed' after reading the important reminder.

7. Check the details on the application match the identity documents the applicant has given to you.

8. Using the identity documents, answer the questions to verify the documentation.

9. Complete the Liaison Officer confirmation section and click 'confirm'.

10. The verification process is now complete!

For volunteer applications, the application will now be countersigned by Atlantic Data and dispatched to DBS.

For non-volunteer applications, the applicant will be sent an email with a link to pay for their application. Once they have paid the application will be dispatched to DBS.

IMPORTANT: It is very important for a verifier to reject an application if it has been made with a shortened or abbreviated name or nickname as the full and proper checks may not be made by the DBS. If this is the case, the verifier should initiate a new application for the applicant, in their full, legal name as it appears on their documents.