CRM; Adding information PRIOR to event start

OVERVIEW:

• Step 1 – Find your event in CRM
• Step 2 – Fill in the information under ‘General’ and ‘Speakers’
• Step 3 – Order resources
• Step 4 – Enter EAN (for Level 2 courses ONLY)

STEP 1

Find your event in CRM in one of 2 ways:

1. You can perform a general search using your course code (either the CRM or CVENT code);
2. You can do a more detailed search, where you can search by course code, course name, start date, ‘Hosting Organisation’ (e.g. Warwickshire) or EAN; 

STEP 2

Once you have found your event, click in-to it to load the event.

You will then need to enter ALL of the following details, under ‘General’ and ‘Speakers’ (running down the left-hand side of the screen):

• Venue Details
• Delivery Details (Contact, Address & Instructions if applicable)
• Invoice Details (Contact & Address)
• Speaker Details (Mandatory for all Level 2 Coaching Courses)

You can also add additional speakers at this point (next to Primary Speaker).

You must have completed the above before going ahead with the next step. If you don’t, the next step will produce an incomplete resource order that we cannot send on for processing. This will inevitably cause a delay so please ensure you have completed all of STEP 2 before proceeding on to STEP 3.

STEP 3

Enter the number of resources you need in the ‘No of Resources Required’ field on the right-hand side of the screen (under ‘Course Information’);

A resource order will then be generated for the following working day.

The Coach Education team will then send this order on to 1^st4Sport/Coachwise to fulfil respectively. Once the request is with them, you will need to contact them directly for further updates.

To ensure you receive your resources in time, we advise you to order resources 20 working days before the course starts.  

STEP 4 - for Level 2 courses ONLY

Once your resource order has been received by 1^st4Sport, an Event Authorisation Number (EAN) will be generated for you.

1^st4Sport send out a weekly EAN report containing all newly generated EAN’s via email. To be added to the mailing list, please put your request in writing and send directly to 1^st4Sport ([e-mail])

Once you have your EAN, you will need to input this into CRM;