This is when a County Board / Recognised Centre has identified the need to cancel a programme.
N.B. - Please inform firstname.lastname@example.org of any cancellations to 1st4Sport events as they charge per delegate (this would be Foundation I Coach & both Level 2 courses).
Course cancellation on Cvent on a date between the Start Date & End Date won't feed over to CRM, please contact us via the 'Submit a query' option if you need to do this
The decision as to whether participants will receive refunds or not, will be outlined in the relevant programme Terms & Conditions. If a refund is required, you can use the following process: https://ecbcs.zendesk.com/hc/en-us/articles/360002786278-CVENT-How-to-create-a-full-partial-refund
Before making any updates to the system, please ensure that all registered participants are made aware of the need to cancel the event. There are email templates in the CVENT library that can be used if needed:
Action required in CVENT
- If registrations have not already closed for the event, go in to CVENT and under the ‘Overview’ tab, click ‘Close Registrations’ so no one else can register and pay:
- Amend the title of the event in CVENT, by adding the word ‘CANCELLED’ to the beginning of the existing event title:
> go to the ‘Event Details’ tab
> click ‘Edit’
> add ‘CANCELLED’ to the beginning of the event title
> click ‘Save’ to action
- If necessary, unregister and refund the participant from the event in CVENT: https://ecbcs.zendesk.com/hc/en-us/articles/360002786278-CVENT-How-to-create-a-full-partial-refund
- Once the participant has been unregistered via CVENT, this will automatically update in CRM to show the participant as ‘Cancelled’.