This is when a County Board / Recognised Centre has identified the need to cancel a programme.
The decision as to whether participants will receive refunds or not, will be outlined in the relevant programme Terms & Conditions. If a refund is required, you can use the following process: https://ecbcs.zendesk.com/hc/en-us/articles/360002786278-CVENT-How-to-create-a-full-partial-refund
Before making any updates to the system, please ensure that all registered participants are made aware of the need to cancel the event. There are email templates in the CVENT library that can be used if needed:
Action required in CVENT
- If registrations have not already closed for the event, go in to CVENT and under the ‘Overview’ tab, click ‘Close Registrations’ so no one else can register and pay:
- Amend the title of the event in CVENT, by adding the word ‘CANCELLED’ to the beginning of the existing event title:
> go to the ‘Event Details’ tab
> click ‘Edit’
> add ‘CANCELLED’ to the beginning of the event title
> click ‘Save’ to action
- If necessary, unregister and refund the participant from the event in CVENT: https://ecbcs.zendesk.com/hc/en-us/articles/360002786278-CVENT-How-to-create-a-full-partial-refund
- Once the participant has been unregistered via CVENT, this will automatically update in CRM to show the participant as ‘Cancelled’.