The Coaching Systems Support team have created articles to help guide you when using our systems, including CRM, CVENT, E-Learning and iCoachCricket.
Once you are in the help centre, you can use the search bar in the middle of screen to find an article to help you with your query, or you can click the help button in the bottom right-hand corner of the screen, to search for your query:
If you cannot find a supporting article to help you, you can use the ‘Contact Us’ button to get in touch with our team by clicking on the help button first:
Course administrators will inevitably use our CRM and CVENT systems more frequently, in order to set up and administrate courses. As such, it would be best to save the following link, to access articles specifically around using these 2 systems: https://ecbcs.zendesk.com/hc/en-us/sections/360000027957-CVENT-CRM
Please note that whilst we currently have written articles to support you, we do have plans to launch support videos soon, so please keep an eye out for these.
Finally, it is worth pointing out that as well as the Coaching help centre, you actually have an entire help centre dedicated to supporting you with all of your Customer Support queries, including DBS queries, ACO queries and any other general queries you may have, for example around 'The Hundred', This can be accessed by clicking here.